Our offices and warehouses will be closed on the following days in observance of the holidays:
- Tuesday, December 24, 2019
- Wednesday, December 25, 2019
|Home > FAQs|
We accept PayPal, Visa, MasterCard, Discover and American Express, checks* or money orders. Just click the "Add" or "Add To Cart" button next to a product of your choice. Once you have chosen all of the items you wish to purchase, just click the "Checkout" button at the bottom of any page in our site or when viewing your cart's contents. You will be prompted by the cart program for your preferred payment option.
*Note on checks - If your payment is returned NSF (for insufficient funds) it will be re-presented electronically and a processing fee will be charged as allowed by law. Check writer is also responsible for all other collection charges including court costs and attorney's fees.
PayPal is a third party service which accepts debit and credit cards along with checks over the Internet. Although PayPal requires payment information from you and asks that you establish an account with them, this insures the highest level of security for our customers.
Many of customers already have an account with PayPal, allowing them to purchase products from us using monies they already have in an online account.
For more information on PayPal, please visit them at www.paypal.com.
Yes! Just choose the credit card payment option when checking out and you will be prompted to complete a secure form.
Yes, you can pay by debit card. Just choose the Credit Card payment option when prompted by the cart program. (Debit cards can be used when they have the Visa or Mastercard logo on them)
Yes, you can pay by check or money order. Just choose the appropriate payment option when prompted by the cart program. Then, send a check or money order along with the order to:
Make checks or money orders payable to TopMailers.
All personal checks may be held for 10 days prior to shipping item(s).
All orders are shipped the same business day* when we receive payment before 2pm Central Time Monday-Friday, or the next business day if received after 2pm Central Time.
*please note that orders are not shipped on holidays, weekends or days off for national holidays. If shipping time is a concern around a holiday, please contact us for more information prior to ordering.
Once we ship your item, you will receive an automated email telling you how to track your package and find the expected delivery date.
Shipping and handling is calculated through the shopping cart based on the items you have selected and your location. Unless otherwise noted, all items are shipped via standard ground service. You can check this cost prior to checking out by entering your zip code in the "Calculate Shipping" box and clicking on GO. This must be checked again any time the cart contents changes or quantities are changed. When checking out, the shipping costs will be automatically calculated there as well.
All items shipped via a standard ground service include free insurance and tracking and an automated email showing you when the item(s) were shipped, how to track them online and even when they are due too arrive!
Yes. Our shopping cart will automatically calculate shipping discounts for you when available! If looking for pallet quantities of an item or items, contact us directly for possible freight shipping options which could save you quite a bit on shipping costs.
We accept returns
on all items if returned within 30 days of purchase. You must contact us
to obtain a return authorization number. Once the items are received, we will
refund your payment to your original payment source (e.g. credit card, PayPal)
for the full amount of the products, less ALL associated shipping costs.
Please note that a refused delivery will be considered a return, and you will be
responsible for the shipping costs both TO and FROM your location.
Coupon Codes are most often offered through our newsletter mailing list, and are sent only periodically. If you do not already have a Coupon Code, then please do not ask since we do not have any to offer at this time. If you are not already on our mailing list, please be sure to choose the option to join it when completing checkout for your order, or by visiting our home page.
How do I contact TopMailers?
Please visit our contact page to view emails, telephone numbers and standard address information for TopMailers.
No, not without express written permission or a signed agreement. All information and images contained within this website and used on eBay or Amazon or used in other venues are copyrighted materials. All copyrighted materials used without our written consent will be prosecuted to the full extent of the law.
Currently no, we only ship to U.S. addresses (excluding U.S. Territories).